Política de reembolso

Refund Policy:

1. No Returns Policy: For the safety and protection of our customers, all sales are final, and we cannot accept returns. This policy ensures that all products are brand new, unused, and hygienically safe.

2. Defective Products: If you receive a defective product, please contact our customer service team within 72 hours of receiving your order. We will be happy to offer a replacement or a full refund upon approved verification of the defect. For any issues, please contact our customer service team at support@defent.com

3. Damaged During Shipping: If your product arrives damaged due to shipping, please report the issue to our customer service team within 72 hours of delivery. Please provide photos of the damage for assessment, and we will work with you to resolve the issue promptly, either by providing a replacement or a refund.

4. Order Cancellations: Orders can be canceled before they are processed and shipped. If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed, it cannot be canceled or refunded.

5. Exchange: Yes, we accept exchanges in the event that you received a faulty/damaged product. For any exchange, please contact our customer service team at support@defent.com

6. Contact Information: For any issues or concerns regarding your purchase, please contact our customer service team at info@defent.com. We are here to assist you and ensure your satisfaction with our products.

Thank you for understanding our refund policy. Your safety and satisfaction are our top priorities, and we appreciate your trust in DEFENT.